NZ social media: The best and worst of 2011

Posted by: Georgia Ness

2011 saw social media in New Zealand move from being part of most marketers agendas to central to almost every marketing conversation. Here is our best and worst of the year.

McDonald’s embraced check-in rewards at store level, which was a great initiative and showed they now take social media seriously. They also had great success with the ‘Flick Rugby’ game, which was an app that sat on the Facebook page and let people to flick a coin across a counter full of McDonald’s food to win points. It wasn’t ground-breaking, but it was a nice tie-in with the Rugby World Cup. It was also simple, very addictive and had strong engagement numbers.

The Pedigree adoption campaign ‘Doggelganger’ was a real social media success. Doggelganger allowed people to find which dog they should adopt by uploading a pic of themselves to see which canine they looked most similar to. The idea was fun, very sharable and had a good truth (people often buy dogs that look like themselves).

Westpac’s ‘Gen W’ - a Facebook page specifically for the next generation of customers where they could win cash and a financial mentor – is a favourite of ours. Again, it taps into a core human emotion, in this case that everyone loves sharing their baby photos. Plus, it gets potential customers at an underused customer lifecycle point. Read the rest of this entry »

Entertain us, help us or leave us alone

Posted by: Alex Erasmus

Now that we are spoilt with a dizzying array of communications channels, it’s easy to get confused as to what the objective is. Perhaps we should forget the channels and simply put our ideas into one of two categories: entertainment and assistance. If you can do both, then that’s great, but one should be the lead and the other a bonus. Read the rest of this entry »

Sharing & consuming: the PR implications for the internet of the future

Posted by: Alex Erasmus

According to Cisco’s Visual Networking Index, there will be some interesting shifts in internet usage come 2015:

- Global internet traffic will quadruple by 2015
- Asia Pacific will be the region doing the most file sharing, dwarfing North America and Western Europe
- North America and Western Europe will lead the way in business IP traffic
- Western Europe will be the dominant VoIP market, driven by services like Skype
- Asia Pacific will be the number region for internet gaming, followed by North America
- North America will watch significantly more internet TV than other regions Read the rest of this entry »

If it ain’t fun, why are we doing it?

Posted by: Alex Erasmus

This morning at the Marketing Association’s Brainy Breakfast, I heard from two speakers: Tarver Graham of Gladeye, a digital agency, and Shane Bradley from daily-deal website, GrabOne. It was the best brainy breakfast I’ve been to because I took away some confirmations of what I already thought (always a nice feeling) and some other fresh takeaways. This is what it told me… Read the rest of this entry »

When a brand becomes super – what PR professionals can learn from Starbucks #markchat

Posted by: Alex Erasmus

I recently read a great article in The Economist about Starbucks decision to change its logo. For those who haven’t seen, Starbucks has removed the words ‘Starbucks’ and ‘coffee’ and also the circle around the mermaid, or whatever she is.

As the journalist says, there are relatively few brands that are recognised purely by a logo – think Nike, Adidas, Playboy, McDonalds and Apple. It’s part of the evolution of a super brand to announce itself as such an integral part of our lives that words are no longer needed. The company now transcends the product itself, which tends to be tied in to the fact that the company then starts selling more stuff it wasn’t traditionally associated with. For Starbucks, this means alcohol and various beverage accessories.

I won’t go into any more detail about why companies do this and why it works or doesn’t as The Economist covers this off well. Instead, I’d like to discuss the other element of this move – the community and ownership of a brand. Read the rest of this entry »

Location based online marketing – it’s about context

Posted by: Alex Erasmus

Location based marketing is about a whole lot more than telling people you’ve checked in to the local burger joint. With this in mind, I recently read an article on The Daily Beast in which it discusses how Google is gunning for social having conquered search, video and mobile. The article confirmed my belief that, in the not too distant future, we will all be following each other’s geographical movements. If this seems strange to you, let me assure you it seems very strange to me. I’m not the biggest fan of location based services like Foursquare and Facebook Places. I jumped onto Foursquare in early 2010, used it for about three months and then abandoned it when I got bored of competing with colleagues to see who was Mayor of the office. Don’t get me wrong, I understand that it’s like a digital loyalty card for discounts and freebies; I just can’t be bothered checking myself into places all the time and spamming my social network with my mundane movements. Yet, at the same time, I feel like I should re-engage as soon it (or something similar) will be like not being on Facebook – i.e. socially frowned upon. Read the rest of this entry »

PR People Take Note - Targeted Social Networks Are Coming

Posted by: Alex Erasmus

We have Twitter for instantaneous news collection, dissemination and research; Facebook for a mix of personal and professional networking and larger community collection; LinkedIn for keeping our professional profile updated and for recruitment; Foursquare for broadcasting your location; Facebook Places for following the location of others, blogging for deeper content and so on and so forth.

It seems we have all we need in terms of the large social networks. What we need now is services that filter, structure and personalise the kind of information that flows through these channels. In essence, this is the reason why the Old Spice virals took off. The minute the personalised videos started appearing is when it went from very successful to stratospheric promotion for the brand. We also need products that better connect the ‘real world’ with the internet, in a meaningful way of course.

A couple of resources come to mind here. One is Planely, a service that allows you to see if anyone in your network is getting on the same flight so you can meet for a drink or share a cab. That’s all it’s for, and therefore some would say limited. However, I’d argue that it’s useful for the very same reason – there is no confusion as to why you are using it so you are more likely to achieve outcomes for your input of time. Read the rest of this entry »

What will be the key social media theme of 2011?

Posted by: Alex Erasmus

What will be the key social media theme of 2011?

Many people may be bursting at the seams to answer this question with ‘mobile’, but I would argue that was last year’s theme. It seemed to me like last year was the year people outside of tech and media circles bought a smartphone, started using apps like TweetDeck and it was also the year Apple released the iPad, thus adding another dynamic element to mobile communications, whilst not actually being a phone.

For my money, 2011 is the year we get to grips with content and work out the specifics around delivering that content to a particular audience. Two elements are key to the delivery of content. The first is authentic tone of voice that resonates with the audience; the second is timing. Sure, responding to comments within 24 hours and general community management are important, but get the tone of voice and timing right and the rest should follow.

To give an example, I’m currently managing the Contiki NZ Facebook page, which has been an interesting case study in content delivery. It’s a great idea to have a content calendar, even if it is superseded by breaking news or competitor developments. That said, I probably stuck to this calendar too rigidly at first and tried too hard to mix up the content with news from around the world. I’ve learnt that, on this page, people just want to answer and discuss more generic questions about travel. And international news is only mildly interesting. I assumed people on the page would be interested as they obviously like travel, but I guess it’s one thing hearing about a place and another to actually go there! The content is now more about the people than the tours. Read the rest of this entry »

2010 was great, but 2011 will be better

Posted by: Alex Erasmus

I recently shared my thoughts on StopPress.co.nz on what’s happened in New Zealand’s marketing world in 2010. It got me looking back on what has been a great year. It also got me thinking about what lies in store for 2011.

Here are some of the biggest professional realisations I will take away from 2010:

• Communications is about creating content, be it a press release for a journalist to use or social media fodder for people to consume and share. I knew this already, but I didn’t realise how much of a skill content creation is. We can all create content, but that doesn’t mean we can all create dynamic, successful content
• One day in the not too distant future, we might stop having marketing silos. When I started in PR a few years ago, I only knew the dictionary style definitions of what it entailed and the same goes for how it is different from marketing and advertising. Now that we have all become so muddied in what defines our place in the market, it might be wise to just have one marketing function, all contributing ideas directly into the same pot and do away with all the confusing titles Read the rest of this entry »

#markchat : The Idea Economy – how do we think creative before delivery?

Posted by: Alex Erasmus

We increasingly speak about the difference between online and offline and how, sooner rather than later, we will all be walking around with iPad-style devices. In a few years, we won’t read print newspapers, certainly not on a daily basis, and we will consume only nuggets of information. Anything bigger than that will be too big for our shrunken attention spans to comprehend. And Social media has been the greatest accelerator of these trends. As a result of this wave of digital activity, you’d think it’s made the world more creative and more linked to the business objectives because there are more opportunities to talk direct to consumers and more channels for releasing ideas into the world. But, I’m not sure this is the case. Read the rest of this entry »

Correlating social media with ROI… a ‘this much I know’ blog post)

Posted by: Robyn Ellson

It’s been almost a week since the end of Social Media Junction 2 and this has given me some time to digest that tricky conundrum of equating social media with a return in investment.

Business being business before investing considerable time and resource into social media I can imagine that a lot of senior executives will want to know what this will do to their bottom line, but the thing about social media ROI is that there is no hard and fast answer on what impact it will have on sales. For a start, not everyone is engaging in the social media space the right way. For example, posting tid-bits of information about your products and services on Facebook is unlikely to win you many friends (or their influence) and may even impact negatively on your business… because no one wants to associate with a tin of spam, hey? Read the rest of this entry »

Social Media Junction 2 - The Public Sector Workshop

Posted by: Alex Erasmus

For the opening day of Social Media Junction 2, we held a Public Sector Workshop, spearheaded by Simon Wakeman. Simon is Head of Communications for Medway Council in the UK and is considered a thought-leader in online communications within the public sector. He regularly speaks at conferences and blogs on his personal site, which you can find here.

The day began with audience members being asked to write down their expectations for the workshop, along with their personal role within the public sector. This was a useful way for people to get to know each other and a timely reminder of the importance of sharing information and experiences between delegates as much as gaining insights from the speakers themselves. Read the rest of this entry »

PR Conundrum: How to turn ‘like’ into ‘I’ll buy’

Posted by: Alex Erasmus

We are all in the business of encouraging as many people as possible to be more engaged with the products of our clients. And we want this to lead to increased sales and revenue. The issue is that ‘likes’ and ‘follows’ don’t necessarily translate into ‘buys’. There is a big difference between the ‘like’ of the potential customer letting you converse with them and the ‘love’ of actual purchases.

But how do we untangle this complex situation? A friend recently alerted me to a cool set of new adverts by Foster’s, the beer made in Australia and consumed primarily in the UK. I think the adverts are really funny; they also make me feel more engaged with the brand and I’ve already told plenty of other folk about them, so they have the talkability factor.

The problem is that I would never buy Foster’s. It tastes god-awful and I only bought it when I was a broke student. I’d like to buy it because I love the adverts. I just can’t bring myself to get a crate of something I wouldn’t use. I imagine the adverts will help increase sales as it will influence people choosing between Foster’s and a beverage of similar quality. So I guess it’s done its job. It did get me wondering though whether the quality of the creative was directly proportional to the effect it will have on selling more beer? Read the rest of this entry »

#markchat round three: social media and ROI

Posted by: Alex Erasmus

We held the third #markchat yesterday, with the aforementioned topic of ‘Social Media Engagement and ROI’.

Plenty of great points, suggestions and debates appeared in the tweet stream and it really feels like we have something with huge potential on our hands. It even climbed up the trending ladder in Auckland, which is cool.

I’m going to struggle to articulate all the salient comments, but here we go… Read the rest of this entry »

Twitter chat: a short relevant conversation about marketing and PR

Posted by: Alex Erasmus

We will always be emotionally driven. It’s part of our DNA. But how can we harness that truth for better, more effective marketing?

Today, I co-hosted a Twitter chat on this very topic. To give a little background on the Twitter chat idea, it’s basically a 30-45 minute online conversation on a particular marketing topic. We use the hashtag #markchat so we can all follow the conversation without the distractions of all the other Twitter updates. The aim of the game is to have an informative and intelligent chat about marketing at the same time each week that people know they can tune into. For more information, click here.

The inaugural chat was about ‘Head vs. Heart’ and how rational people really are when making a purchase decision. It was lively, with lots of interesting points from a range of people. In total, there were 133 tweets from 16 contributors. Read the rest of this entry »

Securing ROI from social media marketing: 6 international speakers at Social Media Junction 2 on 16-17 November

Posted by: bulletpr

After a hugely successful inaugural conference in May of this year, which attracted more than 200 NZ marketers, Social Media Junction returns with six international speakers, 16th-17th November at SkyCity in Auckland. The theme is Achieving ROI in your Social Media Marketing Strategy. US keynote Lee Odden will offer his insights into how to build long-term business benefits through great digital engagement on social platforms.

For more information and to buy tickets, please go here.

Google Instant; impact on online content and PR

Posted by: Alex Erasmus

This morning I read a really thought provoking article on The Guardian website about Google Instant. The article is essentially all about how the internet is making our attention spans shorter and shorter.

For those of you who don’t know, Google Instant is a new addition to internet search technology that shows results below the search window as you type. The aim is to reduce the time spent searching for what you’re looking for, often without the need to even press ‘enter’ to bring up the right results. And yes, you can turn it off if you so choose.

I was at a conference recently where Google Instant was being discussed and I was pondering how great an innovation it was. This was another step in making it quicker (and hopefully easier) to find the right content online. Brilliant.

However, after more consideration and since reading the Guardian article, I’m now slightly concerned about the wider ramifications of the way things are heading. Read the rest of this entry »

The Future of Real Estate – Social and Digital Engagement

Posted by: Nicholas O'Flaherty

I recently delivered a presentation at Realestate.co.nz’s ‘Future of Real Estate Conference’. I spoke about how real estate agents could use social media to engage with potential customers.

One of the overarching themes of the event was how real estate agents can make themselves a central part of their local communities. This can be achieved through a mix of talking about the local property market and also about news in the surrounding area.

This can be anything from local festivals to new shops opening. It’s another example of how online communications are becoming more personalised in order to increase their relevance. Here’s a great example of a real estate agent leveraging the most out of online. Thanks to fellow speaker, Joel Burslem for highlighting this one.

In terms of my presentation, these were the main points I discussed:

· The relationship between PR, SEO and the real estate industry

· The changing nature of being an influencer

· The differences between a journalist and a blogger and why this matters

· Business outcomes off the back of social media Read the rest of this entry »

Where PR Fits into the Social\Digital Media Mix

Posted by: Nicholas O'Flaherty

I delivered a presentation this afternoon to the B&T Digital Bootcamp on where PR fits into the Social\Digital Media Mix.

For the full presentation, please click here.

However, here is a summary…

Read the rest of this entry »

The Human Touch

Posted by: Alex Erasmus

Not that long ago there was a void in terms of online measurement tools that went beyond ‘you have had 24 mentions this month’. There was a lack of connecting measurement to ROI, something that dug a little deeper towards bringing it back to the business benefits.

Now there seems to be a plethora of options, some of which have had pick-up in New Zealand and some of which haven’t. As with most things, there will probably be a cooling off period where the best ones establish themselves and the others fade into obscurity.

We all know that social media/ digital marketing is just the first step towards better communications and PR. The more important facet is what to do with that data. It’s pointless having it and not using it. Before you jump into the ocean of data, you need to set a long-term strategic plan. But where do you start? Read the rest of this entry »

The Future of PR?

Posted by: Alex Erasmus

Disclaimer: I have a tendency to make broad and sweeping statements.

This is the future of PR, via Brian Morrissey of AdWeek. Read the rest of this entry »

Brands battling it out as World Cup looms large

Posted by: Alex Erasmus

The FIFA World Cup is the biggest event in the world and therefore seen as the biggest branding opportunity known to man.

In terms of global reach, it knocks spots off The Olympics, Super Bowl or the Rugby World Cup. Almost every country in the world will be watching.

Here’s Nike’s effort. Is it over-produced and slightly ridiculous? Yes. Did it cost an enormous amount that could have gone to any number of charities? Undoubtedly. But is it a lot of fun? You betcha. Read the rest of this entry »