Category: Media relations

Leveraging the PR savvy CEO

This year iconic Kiwi retailer Briscoes celebrates its 150th birthday. To commemorate the milestone, a book was launched to document the company’s journey through New Zealand history.

Bullet PR’s job was to get mainstream media coverage and our first task was to identify which were the most mediable assets, and there were several options. Was it the launch of a new book? The colourful and often surprising history of one of our well-known retail brands? Or how a business remains on top of its game not withstanding the current, tough retail climate? Continue reading

Moving from complexity to simplicity in B2B public relations, case study: PCI DSS

The Payment Card Industry Data Security Standard (PCI DSS) might not be one of the hottest topics of conversation you’ll see and hear about in the daily media cycle; but – realise it or not – this small but significant element of business compliance affects every single person in the world that uses a credit card.

Created in 2004 with the collaboration of five major international credit card companies, the PCI DSS aims to improve controls around cardholder data for the purposes of reducing credit card fraud.

This month, Bullet PR client Debitsuccess – which specialises in customer billing solutions for businesses – achieved Level One compliance with the PCI DSS, following a review process with SecurityAssessment.com. This rating makes Debitsuccess one of the most secure financial services companies in the country. Continue reading

Using paid tools in social media monitoring

In New Zealand Radian6 is probably the most recognised brand at C-suite level, with the referral advantage of being used by many major corporates and its backing by owners Salesforce. In our social media monitoring for clients at Social@Ogilvy, we use a range of tools, with Radian6 as our principal paid tool. Nielsen’s social media monitoring and research tool Buzzmetrics is certainly making the most of established relationships with most major brands and research creds, but lacks engagement console functionality. Sentia (formerly Media Monitors) made a big push with Brandtology last year. No doubt you’ve got your favourite, for others, see here.

Labour or licensing?

No surprise, in New Zealand the number one objection is always price. And this is usually substantial, especially for anaemic Kiwi budgets. For example, Radian6 will cost you around a grand per month plus additional user charges, and it’s certainly not the most expensive. Continue reading

Social media listening – When it doesn’t pay to DIY

DIY is in our Kiwi DNA and for many it’s a matter of geekish self respect to reinvent the wheel. Certainly there is enough cost pressure on most of us to ensure that we don’t incur unnecessary expense for our organisations.

Even in quite large NZ companies with a high volume of consumer conversation online, the person responsible for social media is frequently to be found cobbling together a range of free tools, such as the lovely Hootsuite, plus any number of alerts and analytics dashboards.

Usually they’re holding it all together with considerable skill and Kiwi ingenuity, which can take you a long way for sure. However, what I also hear, is that they’re working pretty hard to stay on top. They’re conscious of a need for more consistency and structure, as greater demands are made on them to interpret and respond to consumer generated content. Continue reading

To get in the news, you have to be into the news

It is quite surprising how many public relations consultants don’t watch daily news programmes or read the paper – but being an avid consumer of news can be hugely beneficial to a PR consultant’s pitch process.

Being familiar with the news headlines and having a healthy interest in current events can help create opportunities from the most unexpected places.

A recent example of how effective this is and how it worked for one of our clients, Ford New Zealand is outlined on the Bullet PR site.

Part of Ford’s consumer brief to Bullet PR is to highlight the new technological innovations – one in particular is their Active Park Assist (APA) feature, which is a semi-automatic system designed to make parallel parking a breeze. Continue reading

Top four media relations’ tips for live TV

An insiders look into Live TVI’ve always found live television a little mystifying.

The inviting set, complete with cushy furniture and a pleasant background, presents to the nation just one frame of what is otherwise a chaotic studio.

The wire cobwebs of tech equipment are almost always out of camera shot on live TV. A mess of tangled cords would look out of place on a ‘perfect set’ – besides it would ruin the magical illusion that is television.

Recently, I had the experience of watching TV One’s Breakfast from a front row position inside the TVNZ studios. A conversation with the presenter of the weekly gadget segment, led to one of our clients, Asnet Technologies, debuting their clever new VGo ‘telepresence’ robot on national television. Continue reading

Great PR ideas often come from making connections

steve

As this blog post attests, Steve Jobs has come up with some great quotes in his time. This one particularly stands out for me:

“Creativity is just connecting things. When you ask creative people how they did something, they feel a little guilty because they didn’t really do it, they just saw something. It seemed obvious to them after a while. That’s because they were able to connect experiences they’ve had and synthesize new things. And the reason they were able to do that was that they’ve had more experiences or they have thought more about their experiences than other people.” Continue reading

When any PR is good PR

Double Down

Following last week’s media storm over KFC’s new Double Down “bunless burger”, one thing resonates: sometimes the old adage is true; all PR is good PR.

We all know that not all PR is good PR, but sometimes it doesn’t matter if everyone is slating a product as people just can’t help the temptation to give something new a try. Fast food is probably one of those sectors – either you know it’s bad for you and don’t care, or you just don’t think about health risks when you decide what you are going to eat. I’m not sure which group my flatmate falls into, but he has already eaten five Double Downs, three of which he queued over half an hour for! Continue reading

PR, advertising and marketing: what’s the difference and why does it matter?

man-and-woman-at-bar

Prior to the interview that got me my first job in PR, I remember researching why PR was different from marketing and advertising.

I did a few hours of my own reading and thinking to get a grip on the comparisons, but it was when I was in the interview itself that the interviewer told me this old analogy: “Imagine you’re in a bar and see someone you like the look of … Advertising is you telling her you’re great in bed; marketing is getting your friend to tell her you’re great in bed; PR is getting her friend to tell her you’re great in bed.” Continue reading

What PR agencies can learn from the problems caused by freedom of information

Noise

Any Tom, Dick or Harry can set up a Twitter account or blog and start spouting off. The difference between what’s interesting to others and not just to the author is insights. It’s all about content, as we all should know by now.

But that’s not what I want to spout about. What I want to discuss is why so many people these days have such a limited general knowledge and what this means for marketers, PR people and advertisers. We are in a rapidly spiraling decline in terms of our abilities to process and disseminate information and this is of huge importance to anyone selling a product or service. Continue reading

Lessons from the PR frontline – what I’ve learnt so far

Lion

With the recent rise in social and digital work, it has been easy to forget the fundamentals of modern PR. As this blog post from social media monitoring tool Sysomos says, some brands don’t lend themselves to being social. But every brand needs PR because they all have a public, be it the traditional kind of mass market or something more niche like a group of investors. Every company is looking to influence/engage (choose which word you prefer; they both mean the same thing) with a group – that’s the fundamental bridge of making business work. It’s why the old phrase ‘it’s not what you know, it’s who you know’ still rings so true. And it’s why PR is still at the core of every business, whether they call it by that or another name. Here’s a recent example of how a PR disaster can decimate a business almost over night – in this case, social bookmarking service, Delicious. Continue reading

#markchat Summary: Personal Authenticity vs Professional Brand – Where Do They Meet & Diverge?

Crossroads

This week’s #markchat was all about the blur between personal authenticity and professional brand. How do you ‘keep it real’ online while at the same time not losing professionalism?

I personally tend to steer clear of talking about my personal life online, especially on Twitter, LinkedIn and on blogs like this that are to do with work. This isn’t because I am worried that a client will sack me if they knew I was hungover from too many mojitos last night. It’s more to do with whether people in my overlapping yet different networks would be interested in what I’m saying. For example, I assume most people following me on Twitter do so because I discuss marketing, PR, social media and media in general. They mainly have shared interests to me, in some way, shape or form. This is why I re-tweet stories I find useful about media stuff or ask questions I think have relevance to my community. Continue reading

Does a smaller budget increase creativity? #Markchat tomorrow at 12.30pm

I’ve often heard people say that a smaller budget increases creativity. They argue that because you have less money and fewer resources, you have to think harder. The brain working on overtime produces better results because you don’t have the option of throwing cash at marketing without much forethought. I certainly agree that massive budgets often breed lazy marketing; however, I’m not sure the opposite is a truth that can be confidently stated.

Sometime it’s true that a smaller budget increases creativity, but smaller budgets just as often deliver rubbish ideas. For me, it’s a bit like the kids at university who claimed that doing their papers on the night before they needed to be handed in was preferable as they ‘performed better under pressure’. I didn’t buy that line then and I don’t now. How can necking copious amounts of Red Bull and coffee and staying up for longer than anyone should be awake deliver your optimum effort?

Anyway, we digress. Tomorrow, at 12.30pm NZ time, we are doing #markchat and we want to hear your opinions on the topic above.

To kick-start your thinking, I had a look for great examples of small budgets delivering great creativity. I didn’t come up with a huge selection; partly because I wasn’t sure what people would define as a ‘small’ budget (I would guess it is relative to the competition). That said, this guy has done some very cost-effective marketing over the years, despite a large personal fortune. And these guys have long driven an idea/campaign I love, which hasn’t been expensive compared to others in the market.

On the other end of the spectrum, here is one terrible piece of marketing that would have cost a fair wedge of budget and here is another, more recent example that has received a fair amount of criticism. Oh, and here’s another for those of you who want more.

Does NZ ‘ness’ matter for brands? #markchat

nz_fern_flag

Is there a New Zealand quality to New Zealand brands? Does it truly come through and is it useful? Should we express New Zealand ‘values’ to brands?

These are the questions we kicked off today’s #markchat with and it stirred lots of useful debates.

The general feeling seemed to be that a Kiwi flavor to the brand is useful and relevant so long as it isn’t forced. The brand is partly responsible for fostering this ‘NZ-ness’, but the consumer will ultimately decide whether it feels right and whether it sticks. Speaking of brand perceptions, the consensus was that people have long memories. Both Bullet PR’s Jennifer Duval-Smith and Gen-i’s Chris Quin had interesting points and questions on this subject. Continue reading

PR talking point: Size does matter, just not in the way you think

Rousseau

Excuse me while I get slightly philosophical. 18th century Swiss philosopher, Jean-Jacques Rousseau, said that true democracy couldn’t survive in states of more than 50,000 people. I would argue that effective social media, and by that I mean social media that holds real value and meaning for both the consumer and the client, cannot be achieved in communities bigger than 50,000 people.

Hell, I’m not sure that, for most brands, it can be achieved in communities bigger than 40,000 people. If you are one of those brands that appeals to just about everybody, like a telco or a retailer that sells all and sundry, then it’s probably a little different. But how can you communicate with a group any bigger than 40,000? How can you possibly expect to have the kind of conversations that social media is meant to facilitate? Continue reading

Do we need Twitter as a Mini-Facebook? What PR Consultants need to be aware of

New Twitter

What with the launch of the #NewTwitter, it seems apt to speak about what the changes are going to mean for the social space in terms of PR. Twitter’s changes are all with a view to making it more responsive so that you work less for more information. The increased functionality could herald some worrying times ahead for the various applications like TweetDeck, but I guess we’ll have to wait and see how this pans out. In terms of looks, it’s moving towards an iPad feel. Read more about it here and here. Continue reading

The missing link: when sales, PR and advertising are disconnected

The missing link...

Apparently, the recent Old Spice ad has been right up there in terms of ‘talkability’, ‘buzz’ and ‘engagement’. This much is true, proven by the fact that the video, and the personalised re-incarnations (which was a great idea, by the way), have been viewed by approximately one zillion people around the world. They have been watched and passed on to friends and family because they are very funny; it’s that great content thing again.

But is this ad going to sell more product? I would never buy OId Spice, nor would my Dad, my brother, my boss, my flatmates…I’ve questioned them all and nobody I know buys it and the ads have, if anything, simply re-enforced this notion. Continue reading

Beyond the guff, is all this social media stuff just advertising and PR in disguise?

Orange Juice Ad

I went to an NZ Marketing Association event this morning that featured the head of Facebook for Australia and New Zealand as well as the Online Editor team at Rugby World Cup 2011.

It was interesting to get an update on what Facebook can offer and it was also good to hear the inside story on how the Rugby World Cup is being promoted.

The talk did, however, raise a few questions in my mind about the ongoing role of social media.

Social media is all about sharing and it’s all about user-generated content (70% is the target according to Facebook) and…you’ve heard this before so I won’t bang on about what it is.

Driving Facebook followers or ‘likes’ is mainly achieved through advertising. Seeing as social media’s based on non-advertorial pledges, isn’t this oxymoronic? Continue reading

Online public relations and the privacy debate

Money Tree

There have been lots of conversations recently about privacy, specifically in social media. Mark Zuckerberg, Founder and head-honcho at Facebook, got very sweaty when discussing the topic recently. If Mark Zuckerberg, one of the pioneers of the share everything world we live in is getting sweaty about ongoing privacy concerns, then perhaps we should all be worrying.

But I don’t think it’s really about privacy. It’s actually about money. And egos. Continue reading

Are location based services the next wave of social media or just hype?

Man Lost

Interesting guest post here on Mashable from Chris Treadway, about the future of location based services.

It raises interesting and salient points around, say, the number of people using LBS only manifesting itself into relatively small groups of people in individual areas.

The article also touches upon an ongoing, but rarely discussed, issue for PR and Social/Digital Media: are we just talking into an echo chamber? Continue reading

Bullet PR looking for online-literate Account Manager

bullet-pr-logo-no-lines-small

If you are driven, motivated and like working in a flat management structure, this could be the role for you.

We are excited by the possibilities and challenges that digital media brings and passionate about using social media to complement ‘traditional’ PR. We wouldn’t claim to be social media experts, but we know our stuff and love learning more. Our new team member should have some knowledge of online PR, digital influence, social media and how they interrelate.

As an Account Manager at Bullet PR, you would be expected to have some PR or relevant marketing experience – probably one to three years in an agency setting. But, more importantly, you would need a  self-starter attitude and a determination never to give up.

You would also be comfortable picking up the phone and pitching to journalists as this will always be part of what PR is all about.

The office atmosphere is very open and everyone’s ideas are heard.

If you thrive off responsibility and like the idea of joining the team, please email your CV to jenniferd@bulletpr.co.nz

Google Opts For Word-Of-Mouth News Announcement (Again)

Google

With news that Google has just announced the next step in its plan to take-over the world , one tech sector at a time, it seems like an apt moment to highlight how it does PR/marketing. Continue reading

The Importance Of Face-To-Face Networking

Media Mingle

With the huge increase in the role of online in the media world, in particular social media, it’s easy to forget the importance of face-to-face networking. It’s great to ‘connect’ with people on Facebook, Twitter, LinkedIn and the like, but nothing beats having a drink and chewing the fat in person. Continue reading

Social Media to bring world peace?

Facebook Peace Graph  

At what could be described as its ‘beta’ stage, social media was a tool for people to stay connected within restricted groups (think Facebook’s origins within American colleges). It obviously widened considerably after that and is now on a par (or even beyond) with us checking our emails everyday. It then became a tool for businesses to have a stronger online presence; one where they could communicate better with their customers and potential customers. In even more recent times, social media has evolved into an almost catch-all term for digital marketing. While those in the know will tell you there is more to digital than purely social media, it certainly plays a large part in today’s media landscape. The advent of Twitter has meant social media is now an information swapping super-highway and full-on customer service portal, in addition to all its other guises. Continue reading

The ‘socialisation’ of the internet

SEO and SEM specialist First Rate recently pointed out how data from Hitwise (the online data monitor) shows that Facebook has overtaken TradeMe as New Zealand’s second most popular website (after Google, of course).

With the rising popularity of other social media such as Twitter and Flickr and the further news that Facebook has just signed a deal with market research company Nielsen to boost its credentials as a genuine advertising platform, businesses in NZ need to be aware of how these events are changing the way they need to work. This ‘socialisation’ of the internet is not simply a way for people to stay in touch; it’s bigger than that. The use of social media tools to speak to potential and existing customers has broken down the traditional barriers between businesses and the man on the street.

Continue reading

Effective media relations strategy; what it can and can’t do

media-relations21Last week I delivered a workshop at the Annual Media Relations conference in Wellington which, among other things, stressed the need to synchronise communications throughout the organisation; internally, externally, online and offline. There was much discussion, most notably on the surprisingly diverse ways in which organisations measure the effectiveness of their media relation strategies.  More on this later…

I reminded delegates however that media relations cannot eliminate negative publicity, nor control the media or their message; bad news is bad news, and media relations is not a quick fix. While effective media relations gives you some ability to manage your own reputation, it does not ensure that your competition is squeezed out of media coverage.

On the plus side, building an effective media relations strategy develops credibility in what you do; improves the external, and internal knowledge and perceptions of your company. It also provides depth and breadth to your communications strategy, increasing the frequency of your message.

When not to communicate by email – lessons in reputation management

Edmund HillaryHere in New Zealand, an unfortunate public squabble has erupted in the last week between the surviving children of the late Sir Edmund Hillary, conqueror of Mount Everest and national hero, and the Auckland Museum, to which Hillary bequeathed his documents.  I won’t delve into the complex details of the dispute  – there seems to be more to this issue than currently meets the eye.

Both sides have certainly made strong cases to the media over the last few days. Today, however, according to this story in the New Zealand Herald, a poorly worded communique from the Museum suggests that that institution may have given up on the communications task at hand and, dare I say it, abrogated its responsibility.

The Museum is a major public and cultural asset belonging to the city. So, it is poor form at the very least, Continue reading

New Zealand Public Relations and Journalism in an online world – are the lines blurring?

Journalism and Public RelationsI was interviewed this week by business journalist Melanie Cooper for an article published today in The Independent which looked at the alleged blurring of the lines between journalism and public relations in New Zealand.

The article discussed the role of well known site, Scoop, which publishes media releases as well as news. In addition, the National Business Review, has recently launched a service, ‘From the Horse’s Mouth‘, which publishes unedited media releases.

I made a number of points to Melanie which, for space reasons, could not all be published. So I thought I would post in more detail, here on BulletPoints, my thoughts around some of the issues she raised: Continue reading

Why public relations matters in a changing media landscape

Interesting article in The Australian last week. Nick Davies’ book Flat Earth News cites research finding that 80% of stories in British newspapers were rewritten wire copy and press releases, or “churnalism” as Davies puts it.

It’s true that newspapers around the world are cutting costs and trimming editorial staff. But the selected findings of Nick Davies don’t tell the full story. In a post-Enron world, the likes of Sarbanes-Oxley and equivalent laws in other jurisdictions, mean there is an increased demand for greater corporate governance in the private sector, and greater statutory obligations for transparency in the public sector. The reality is that many organisations must use PR tools by necessity in order to ensure full disclosure and regulatory compliance.

At the same time, the media has a greater need than ever for content due to the demands of their expanding online channels. The NZ Herald, for example, frequently runs material on its site that is not replicated in the print version. It is an unfair expectation on already stretched journalists that they fulfil this demand themselves, which is where PR-driven content comes in. As long as the content that’s provided is newsworthy, relevant and of interest, then PR serves a valuable purpose to the media.

The public relations industry has long been an easy whipping-boy for media commentators like Davies, who would have you believe that PR is responsible for devaluing or undermining journalistic standards, that in some way the industry is corrupting the integrity of the media. Well I’m sorry Nick, but that’s nonsense – it’s simply up to publications to ensure they cut the wheat from the chaff, and ensure that what makes it into print is relevant to their readers.